Phone Refurbishment Process Manual

Refurbishing phones isn't instinct. It's process. And process can be written down.

This is PBR's internal refurbishment process — the exact workflow our technicians follow — documented, photographed, and made available as a digital manual.

• Incoming inspection — what to check before you touch anything
• Disassembly sequence by device type (screen-first vs. back-first vs. battery-first)
• Cleaning and cosmetic restoration standards — what's acceptable, what's not, with photo examples
• Functional testing protocol — 50-point checklist with pass/fail thresholds
• Battery health evaluation
• Factory reset and OS verification
• Final QC and packaging standards
• Troubleshooting appendix — the top 20 things that go wrong and how to fix them

PDF download. 140+ pages. Updated quarterly as new device models enter our refurbishment pipeline. If you're starting a refurbishment operation, scaling one, or just want to see how a professional shop does it — this is the playbook.